PRIVACY POLICY

Whole Life Aftercare (“Whole Life Aftercare,” “Wholelife,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when you visit or use our website, wholelifeaftercare.com, purchase our products, create an account, subscribe to our email or SMS communications, contact us, or otherwise interact with our services.

This Privacy Policy explains what information we collect, how we use and protect that information, when we may share it with third parties, and the choices you may have regarding your personal information.

This Privacy Policy applies to information collected through our website, online store, email communications, SMS communications, customer service interactions, wholesale accounts, and other services that link to this Privacy Policy.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date above. We encourage you to review this Privacy Policy periodically.

1. WHAT IS PERSONAL INFORMATION?

For purposes of this Privacy Policy, “Personal Information” means information that identifies, relates to, describes, or could reasonably be associated with or linked to an identifiable individual or household.

Personal Information does not generally include publicly available information, de-identified information, or aggregated information that cannot reasonably be used to identify you.

2. INFORMATION WE COLLECT

Depending on how you interact with Whole Life Aftercare, we may collect the following categories of information:

Identifiers

This may include:

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Telephone or mobile phone number

  • Account username

  • IP address

  • Device identifiers

  • Other information you provide when contacting us

Commercial Information

This may include:

  • Products purchased

  • Products viewed or considered

  • Order history

  • Wholesale purchasing information

  • Shopping cart information

  • Promotional or discount information

  • Returns and refund information

Payment Information

When you make a purchase, payment information may be collected and processed by our third-party payment processors.

Whole Life Aftercare generally does not directly store complete credit or debit card numbers. Payment information may be processed by third-party payment providers in accordance with their own privacy policies and security practices.

Internet or Electronic Activity

We may automatically collect information about how you interact with our website, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages visited

  • Links clicked

  • Search activity on our website

  • Referring websites

  • Date and time of visits

  • Website interactions

  • Cookies and similar technologies

Approximate Location Information

We may receive approximate location information, such as city, state, ZIP code, or country, based on your IP address or information you provide to us.

Communications

If you contact us, we may retain information contained in your communications, including emails, contact forms, customer service inquiries, wholesale inquiries, and other correspondence.

3. HOW WE COLLECT INFORMATION

We may collect Personal Information from several sources.

Directly From You

We may collect information when you:

  • Create an account

  • Place an order

  • Subscribe to our email list

  • Subscribe to SMS communications

  • Contact customer service

  • Submit a wholesale application

  • Request information

  • Enter a promotion or giveaway

  • Complete a survey

  • Submit a product review

  • Communicate with us through social media

  • Otherwise voluntarily provide information

Automatically

Certain information may be collected automatically when you browse or interact with our website through cookies, pixels, analytics tools, advertising technologies, and similar technologies.

From Service Providers

We may receive information from companies that provide services to us, including website hosting, payment processing, analytics, advertising, email, SMS, fraud prevention, shipping, and customer service providers.

4. HOW WE USE PERSONAL INFORMATION

We may use Personal Information for legitimate business purposes, including:

Processing Orders

We use information to:

  • Process and fulfill purchases

  • Process payments

  • Ship products

  • Provide order confirmations

  • Provide shipping updates

  • Process returns and refunds

  • Communicate regarding your orders

Customer Service

We may use information to respond to questions, requests, complaints, and other customer service inquiries.

Website Operations

We use information to operate, maintain, improve, and personalize our website and online services.

Marketing

With your consent where required by law, we may use your information to provide:

  • Product announcements

  • Promotions

  • Special offers

  • New product information

  • Tattoo and piercing aftercare information

  • Educational content

  • Email marketing

  • SMS marketing

You may unsubscribe from marketing communications at any time.

Wholesale Services

If you apply for or maintain a wholesale account, we may use your information to:

  • Review your wholesale application

  • Establish and manage your account

  • Process wholesale orders

  • Communicate with your business

  • Provide pricing and product information

  • Manage shipping and billing

  • Maintain business records

Analytics and Improvement

We may use information to understand how customers use our website, measure marketing performance, improve our products and services, and develop new products and features.

Fraud Prevention and Security

We may use information to detect, investigate, and prevent fraudulent transactions, abuse, unauthorized activity, and security incidents.

Legal and Compliance Purposes

We may use Personal Information when reasonably necessary to:

  • Comply with applicable laws

  • Respond to lawful requests

  • Protect our legal rights

  • Enforce our policies and agreements

  • Investigate potential violations

  • Protect the safety of our customers, employees, and business

5. HOW WE SHARE PERSONAL INFORMATION

We do not sell your Personal Information for money.

We may share Personal Information with trusted third parties when reasonably necessary to operate our business and provide our services.

These parties may include:

Service Providers

We may work with companies that provide:

  • Website hosting

  • E-commerce services

  • Payment processing

  • Shipping and fulfillment

  • Email marketing

  • SMS messaging

  • Customer support

  • Analytics

  • Advertising

  • Fraud prevention

  • Website security

  • Information technology services

These companies may receive information necessary to provide services on our behalf.

Payment Providers

Payment information may be shared with payment processors to complete transactions.

Shipping Providers

We may provide your name, shipping address, telephone number, email address, and order information to shipping and fulfillment providers as necessary to deliver your purchase.

Marketing and Advertising Providers

Where permitted by law, we may use third-party advertising and marketing providers to help us deliver relevant advertising and measure advertising performance.

Legal and Government Authorities

We may disclose information when required by law or when we reasonably believe disclosure is necessary to:

  • Comply with a legal obligation

  • Respond to a valid legal process

  • Protect our rights or property

  • Prevent fraud

  • Protect the safety of individuals

  • Protect the security of our website or services

Business Transactions

If Whole Life Aftercare is involved in a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, or similar business transaction, Personal Information may be transferred as part of that transaction, subject to applicable law.

6. COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies, pixels, web beacons, tags, and similar technologies.

These technologies may help us:

  • Keep items in your shopping cart

  • Remember preferences

  • Understand website traffic

  • Analyze website performance

  • Improve customer experience

  • Measure advertising effectiveness

  • Deliver relevant advertising

  • Detect fraudulent or unauthorized activity

Some cookies are necessary for the website to function properly, while others help us understand how visitors use our website.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of our website.

7. ANALYTICS

We may use third-party analytics services to understand how visitors interact with our website.

Analytics providers may collect information such as your IP address, device information, browser information, pages visited, and interactions with our website.

We may use this information to understand website traffic, improve our website, evaluate marketing campaigns, and improve our products and services.

8. EMAIL COMMUNICATIONS

If you voluntarily provide your email address, you may receive transactional or marketing communications from Whole Life Aftercare.

Transactional communications may include:

  • Order confirmations

  • Shipping notifications

  • Account notifications

  • Customer service communications

  • Important service announcements

Marketing communications may include:

  • Promotions

  • New product announcements

  • Special offers

  • Educational content

  • Brand updates

You may unsubscribe from marketing emails by clicking the unsubscribe link contained in the email.

Unsubscribing from marketing communications does not necessarily prevent us from sending transactional or service-related communications.

9. SMS COMMUNICATIONS

If you voluntarily opt in to receive SMS messages from Whole Life Aftercare, you may receive text messages relating to orders, promotions, product announcements, reminders, and other communications permitted by applicable law.

Message frequency may vary.

You may opt out of marketing SMS messages at any time by replying STOP.

You may also reply HELP for assistance.

Message and data rates may apply depending on your mobile carrier and plan.

Consent to receive marketing text messages is not a condition of purchasing products from Whole Life Aftercare.

We may share your mobile number and SMS consent status with service providers that help us deliver SMS communications.

10. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, including social media platforms, payment providers, shipping services, retailers, advertising platforms, or other websites.

Once you leave our website, this Privacy Policy may no longer apply.

We are not responsible for the privacy practices, security, content, or policies of third-party websites.

We encourage you to review the privacy policies of any third-party website before providing Personal Information.

11. SOCIAL MEDIA

Our website may include links, buttons, plugins, or other features associated with social media platforms.

If you interact with these features, the applicable social media company may collect information about your interaction in accordance with its own privacy policy.

Whole Life Aftercare does not control the privacy practices of third-party social media platforms.

12. DATA SECURITY

We take reasonable administrative, technical, and organizational measures designed to protect Personal Information against unauthorized access, disclosure, alteration, or destruction.

However, no method of transmitting information over the Internet or storing information electronically is completely secure.

Accordingly, while we work to protect your Personal Information, we cannot guarantee absolute security.

13. DATA RETENTION

We retain Personal Information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing transactions, maintaining business and financial records, providing customer service, complying with legal obligations, resolving disputes, preventing fraud, and enforcing agreements.

The length of time we retain information may vary depending on the type of information and the purpose for which it was collected.

14. YOUR PRIVACY RIGHTS

Depending on where you live and applicable law, you may have certain rights regarding your Personal Information.

These rights may include the ability to:

  • Request access to Personal Information we maintain about you

  • Request correction of inaccurate information

  • Request deletion of certain Personal Information

  • Request information regarding how your Personal Information is collected or used

  • Opt out of certain forms of targeted advertising

  • Opt out of certain sales or sharing of Personal Information where applicable

  • Receive information in a portable format where required by law

  • Appeal certain privacy decisions where applicable

We may need to verify your identity before completing certain requests.

15. CALIFORNIA PRIVACY RIGHTS

If you are a California resident, California privacy laws may provide you with additional rights concerning your Personal Information.

Depending on applicable law, California residents may have the right to:

  • Know what categories of Personal Information we collect

  • Know the purposes for which Personal Information is collected or used

  • Request access to Personal Information

  • Request deletion of Personal Information, subject to applicable exceptions

  • Request correction of inaccurate Personal Information

  • Opt out of certain sales or sharing of Personal Information

  • Limit certain uses of Sensitive Personal Information where applicable

  • Receive equal service and pricing regardless of exercising applicable privacy rights

Whole Life Aftercare does not discriminate against customers for exercising privacy rights provided by applicable law.

To submit a privacy request, contact us using the information provided below.

16. CHILDREN'S PRIVACY

Our website is not directed toward children under the age of 13.

We do not knowingly collect Personal Information from children under 13.

If you believe that a child has provided Personal Information to us, please contact us so that we can take appropriate action.

17. INTERNATIONAL VISITORS

Whole Life Aftercare operates in the United States.

If you access our website from outside the United States, your information may be transferred to, processed, and stored in the United States or other locations where our service providers operate.

Privacy laws in those locations may differ from the laws of your country.

18. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes to our business, services, technology, or legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

Your continued use of our website after changes are posted constitutes your acknowledgment of the updated Privacy Policy to the extent permitted by law.

19. CONTACT US

If you have questions about this Privacy Policy, your Personal Information, or our privacy practices, please contact us:

Whole Life Aftercare
Antioch, California, USA

Email: Sales@WholeLifeAftercare.com
Website: wholelifeaftercare.com

For privacy-related requests, please include sufficient information for us to understand and process your request.

Last Updated: September 30, 2026