Returns & Refund Policy
Effective Date: September 30, 2026
At Wholelife Aftercare, we stand behind the quality of our products and are committed to providing our wholesale customers with reliable service. Because wholesale orders are purchased in larger quantities, the following policy applies specifically to wholesale purchases.
1. Wholesale Orders
All wholesale orders are considered business-to-business transactions. By placing a wholesale order, the customer agrees to the terms of this Wholesale Returns & Refund Policy.
2. Returns
Wholesale products may be returned within 30 days of delivery if the products are:
Unused and unopened
In their original packaging
In resalable condition
Not damaged or altered
Customers must contact Sales@WholeLifeAftercare.com before sending any products back. Unauthorized returns may not be accepted.
3. Damaged or Incorrect Orders
If your order arrives damaged, defective, or contains incorrect products, please contact us within 7 days of delivery.
Please provide:
Your order number
A description of the issue
Photos of the damaged or incorrect products
Photos of the shipping box and packaging, when applicable
After reviewing the claim, Wholelife Aftercare may provide a replacement, credit, or refund as appropriate.
4. Non-Returnable Products
For safety, hygiene, and quality-control reasons, the following items are generally not eligible for return:
Opened products
Used products
Products with damaged or removed packaging
Products that have been relabeled or altered
Products purchased more than 30 days ago
Clearance or closeout products
Custom or specially ordered products
5. Customer-Requested Returns
If a wholesale customer orders the wrong product, quantity, size, or otherwise changes their mind after receiving the order, the return may be accepted at Wholelife Aftercare's discretion.
Approved customer-requested returns may be subject to:
Return shipping costs
A restocking fee
Deduction for damaged or non-resalable merchandise
Original shipping charges are generally non-refundable.
6. Wholesale Order Cancellations
Wholesale orders may be canceled before shipment by contacting us as soon as possible. Once an order has been processed, packed, or shipped, cancellation may no longer be possible.
Orders that have already shipped will be subject to this Returns & Refund Policy.
7. Refunds & Credits
Once an approved return is received and inspected, we will notify the customer regarding the status of the return.
Approved returns will generally be issued as account credit.
Credits will be available as soon as items are returned and inspected.
8. Shipping Errors
If Wholelife Aftercare ships an incorrect product or an incorrect quantity due to an error on our part, we will work with the customer to correct the order and, when appropriate, cover the applicable return shipping costs.
9. Wholesale Distributors
Authorized distributors and larger wholesale accounts may be subject to separate return, cancellation, or credit terms established through a written agreement with Wholelife Aftercare.
If a distributor agreement conflicts with this policy, the terms of the written distributor agreement will control.
10. Contact Us
For questions regarding a return, replacement, damaged shipment, or wholesale order, please contact:
Wholelife Aftercare
Email: Sales@WholeLifeAftercare.com
Website: WholeLifeAftercare.com
Please do not ship merchandise back without receiving return authorization from Wholelife Aftercare first.